Refund policy

Refund & Return Policy

Welcome to N&H. Because each piece in our collection is custom-made and printed specifically for you upon receiving your order, we enforce a strict production policy. Please review our terms below:

1. Order Cancellations & Modifications Since our system processes orders automatically to ensure fast fulfillment, you may request changes to your size or cancel your order within a maximum window of 2 hours from the time of purchase. Once this period has passed, the item enters the production phase and cannot be stopped or altered.

2. Eligible Cases for a Free Return or Replacement We take full responsibility and will cover all costs to issue a replacement or a full refund within 7 days of delivery if you experience any of the following:

• A manufacturing defect in the fabric, sewing, or stitching.

• A clear defect or error in the quality/accuracy of the print or embroidery.

• Receiving a completely wrong size or color compared to what is shown on your invoice.

3. Non-Returnable & Non-Refundable Items As a custom, made-to-order brand, we kindly inform you that we cannot accept returns, exchanges, or issue refunds under the following circumstances:

• Ordering an incorrect size (please carefully review our "Size Guide" provided on the product page before purchasing).

• A buyer's change of mind after the product has been processed or shipped.

4. How to Submit a Claim If your item arrived damaged or defective, please contact our support team at: [nhclothing.info@gmail.com]. Please include your order number and clear photos displaying the issue. Our team will review your request and resolve it for you immediately.